Privacy Policy
Effective Date: May 26, 2025

East Hampton Laundry LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website and services. This Privacy Policy explains how we collect, use, share, and protect your information.

1. Information We Collect
We collect the following personal information when you use our services:

• First and last name
• Street address, city, ZIP code
• Phone number and email address
• Credit card information (processed via third-party provider)

At the order level, we may also collect:

• Special service requests and notes
• Garment/item quantities
• Photos submitted for clarification or documentation

2. How We Use Your Information
We use your personal data to:

• Process and fulfill pickup and delivery orders
• Communicate with you regarding services, orders, or issues
• Process payments securely
• Improve our services and operations
• Send service updates, promotions, or account information (with your consent)

3. Third-Party Services
We may share your information with trusted third-party service providers that help us operate our business:

• CleanCloud – for managing customer accounts, orders, and logistics
• OpenPhone – for SMS, voice, and customer communication
• Clearent – for secure credit card processing

Each of these providers has their own privacy policies.

4. Cookies and Tracking Technologies
We use cookies, Meta Pixel, and similar tools to understand user behavior, measure performance, and improve marketing. These may collect anonymous data such as browser type, pages visited, and interactions.

5. Information Sharing

• We do not sell your personal information.
• We may share data with our affiliates and partners who assist in delivering services.
• We may disclose information if required by law or to protect our rights.

6. Data Security
We use reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights and Choices
You can request to view, update, or delete your personal data by contacting us. Some data may be retained for legal or operational reasons.

8. Updates to This Policy
We may update this policy from time to time. Continued use of our services indicates your acceptance of the updated policy.

Contact Us

East Hampton Laundry LLC
Phone: 631-557-0977
Email: info@easthamptonlaundry.com